Customer Experience Solutions Benchmarks

The Benchmarks are a massive scientific study across several states in which we interview hundreds of thousands of consumers and businesses about the banking institutions they use. We ask them to evaluate each of the banks and credit unions they use on 53 different metrics including:

Twice per year (January and July), we publish the results of the Benchmarks for our subscribers. Each subscriber receives their own customer results, compared to the results of their local competitors so they can see where their strategic advantages are, and where they are falling behind.  

Because of the sheer volume of the Benchmarks, we typically get hundreds or thousands of reviews from customers at almost every institution. To see if your bank or credit union is covered, check here.   

Our benchmarks help level the playing field for community banks and credit unions, giving them access to customer and prospect insights.

The Customer Benchmark focuses on how your customers rate your bank, and how those ratings compare to your competition. 

The Prospect Benchmark focuses on how your prospects (non-customers) view your bank and how you might gain their business. 

Customer Experience Solutions also designs custom programs to help community banks and credit unions understand and improve their relationships with existing customers.

We cover markets throughout the Northeast. Find out if your bank is covered here.

Learn how your own Customers and Prospects rate you on…

 

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Overall Quality
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Customer Service
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Technology & Tools
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Reputation
Contribution to the Community
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Ease-of-Use
Loyalty & Vulnerability

In NY, NJ, MA and CT, the Prospect Benchmarks include over 1 million reviews per year.

360,000+ unbiased ratings by prospects in New York

250,000+ unbiased ratings by prospects in New Jersey

270,000+ unbiased ratings by prospects in Massachusetts

160,000+ unbiased ratings by prospects in Connecticut

50,000+ unbiased ratings by prospects in New Hampshire

130,000+ unbiased ratings by prospects in Pennsylvania

50,000+ unbiased ratings by prospects in Rhode Island

 

We would be happy to provide information on your bank; please contact us by email at info@cescx.com or by phone at 203-906-8923 to request a copy of your report or to discuss subscription options.

Get Report

 


Overall Quality Get Report

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Rated by your own customers

 


Customer Service Get Report

 

Rated by your own customers

   


Technology & Tools Get Report

Rated by your own customers

 


Ease of Use Get Report

Rated by your own customers

 


Loyalty & Vulnerability Get Report

Rated by your own customers

   


Reputation Get Report

Rated by prospects who are not yet your customers

 


Contribution to the Community Get Report

Rated by prospects who are not yet your customers

We would be happy to provide information on your bank; please contact us by email at info@cescx.com or by phone at 203-906-8923 to request a copy of your report or to discuss subscription options.