Connecticut Community Banks and Massachusetts Community Banks and Credit Unions recognized as top providers of Overall Quality, Customer Service, Technology, and Community Contribution in Banking Choice Awards

April 2018 – Community banks and credit unions in Massachusetts and Connecticut have been recognized as top providers of Overall Quality, Customer Service, Technology, and Community Contribution in the first annual Banking Choice Awards.

The Banking Choice Awards – developed in conjunction with The Warren Group and Customer Experience Solutions – celebrate the many banks and credit unions in Connecticut and Massachusetts that provide outstanding service to their customers and members based exclusively on customer feedback. The awards celebrate financial institutions that surpass the competition in serving their customers in four categories: customer service, technology, contribution to the community, and overall quality. The top three institutions in each category were invited to attend an exclusive awards gala where they learned their official rankings.

The results are based upon 98,392 reviews of banks by their own customers, collected in the Massachusetts Banking Benchmarks.  The Benchmarks are conducted by Customer Experience Solutions and gather objective customer and prospect feedback for over 300 banking institutions across the State.  The ratings and local rankings on 53 banking metrics are provided to subscribers in January and July every year.

Customer Experience Solutions plays a valuable role in the pursuit of the top financial institutions within these four categories through their innovative approach to identifying banking and credit union consumer insights with their Customer Benchmark tool. The Customer Benchmark is a quantitative report which translates customers’ market research survey results into a summary showcasing how customers rate their bank or credit union, and how those ratings compare to direct competition.

“These institutions have set the standard for serving their customers,” said Tim Warren, CEO of The Warren Group. “This award is a testament to their never-ending pursuit to set the bar for excellence in the Connecticut banking community.”


Customer Experience Solutions LLC helps banks in Connecticut increase revenue by enabling them to understand their customers and their prospective customers much better.  We provide Customer Satisfaction/Customer Experience measurement programs specifically designed for Commercial, Retail and Wealth units in Connecticut banks. These are the same programs our Industry Thought Leaders have built for the world’s largest banks, but now we provide them to Connecticut community banks at 1/1000th the cost.  We strongly believe that customer loyalty is a bank’s key asset and in order to improve that loyalty, you must measure and track it.  We therefore enable banks to understand exactly what their customers think of them, their people, their channels, and their products.

Customers use The Warren Group to identify new business opportunities through access to comprehensive real estate and mortgage data, analytics, industry news coverage, networking, and education opportunities. Based in Boston, the company was established in 1872 and is now in its fourth generation of family ownership and management. The Warren Group is the publisher of Banker & Tradesman, The Commercial Record and Registry Review and architect behind some of the leading events and conferences for banking, legal, and real estate professionals in all of New England. For more information visit